Terms and Conditions BBWin — Complete Guide for Members

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and BBWin ("Platform", "we", "us"). These Terms govern your use of the website, mobile app, and all services provided by BBWin.

Accessing or using the BBWin platform — whether via the official website, Android app, or iOS app — constitutes full acceptance of these Terms. These Terms take effect from the date you first use the platform, regardless of whether you have registered an account.

BBWin reserves the right to update or modify these Terms at any time. Any changes will take effect immediately upon publication on the platform. It is your responsibility to review these Terms periodically to stay informed of the latest updates.

To register and use BBWin services, you must meet the following eligibility requirements:

• Aged at least 18 years old on the date of registration.
• Not residing in any territory that prohibits participation in online gaming activities.
• Have full legal capacity to enter into binding agreements.
• Not previously banned or suspended by BBWin for any reason.
• Register under your own name and not on behalf of any third party.

BBWin conducts a Know Your Customer (KYC) process to verify the identity of each member. You are required to submit valid identity verification documents upon request. Failure to provide the required documents may result in account restrictions, including suspension of deposits and withdrawals.

Each user is only permitted to hold one (1) BBWin account only. Registering more than one account using the same identity, the same banking information, or the same device is strictly prohibited and may result in:

• Closure of all associated accounts without prior notice.
• Forfeiture of all account balances and bonuses.
• Permanent ban from the BBWin platform.

You are solely responsible for keeping your account username and password confidential. BBWin will not be liable for any losses arising from unauthorised access to your account due to negligence in safeguarding your login credentials.

All information you provide during registration must be accurate, complete, and up to date. Providing false or misleading information is a serious violation of these Terms and may result in immediate account closure.

BBWin supports a wide range of popular deposit and withdrawal methods in Malaysia. All transactions are processed through secure payment channels encrypted with SSL technology.

Deposited funds must be used for gaming activities only. BBWin does not act as a financial institution and does not offer interest on account balances. Withdrawals may only be made to a bank account registered in the same member's name.

BBWin offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to wagering requirements and specific terms stated alongside each promotional offer.

• Welcome bonus can only be claimed once only by every new member.
• Wagering requirements (rollover) must be met before any bonus funds can be withdrawn.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.
• BBWin reserves the right to void bonuses if there is evidence of abuse, including registering multiple accounts to claim bonuses repeatedly.
• Certain games may not count or may count at a different rate toward fulfilling bonus wagering requirements. Please check the terms of each promotion for details.
• The validity period for each bonus is stated in the relevant promotion terms. Expired bonuses will be cancelled automatically.

All games offered on the BBWin platform — including slots, table casino, Live Casino, Fish Shooting Games, and bingo — use a Random Number Generator (RNG) that has been verified and audited by an independent third party. This ensures every game outcome is random, fair, and cannot be manipulated by any party.

• Players are responsible for understanding the rules of each game before playing.
• All game outcomes are final once a round is completed and cannot be disputed.
• The use of assistance software, automated bots, or any method that provides an unfair advantage is strictly prohibited.
• BBWin reserves the right to void any bets or wins obtained through illegitimate means or by exploiting system errors.
• In the event of a technical disruption during gameplay, BBWin will take the fairest course of action based on available system records.

BBWin members are expected to conduct themselves responsibly and respectfully at all times while using the platform. The following are strictly prohibited:

• Using abusive, threatening, or harassing language toward other members or support staff.
• Spreading false information about BBWin on any public platform.
• Using the platform for any illegal activities, including money laundering.
• Attempting to hack, attack, or disrupt BBWin's systems and infrastructure.
• Colluding with other players to exploit the game system.

BBWin reserves the right to investigate any account suspected of involvement in the above activities and take appropriate action, including temporary suspension or permanent account closure.

BBWin reserves the right to close or suspend any account under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Providing false information during registration or the KYC process.
• Activities suspected of involving fraud, money laundering, or dishonest conduct.
• Account closure requested by the member themselves.
• Account inactivity for a specified period.

Members may also request voluntary account closure at any time by contacting the BBWin support team. Any valid account balance will be returned once all verification requirements are met, subject to necessary compliance checks.

BBWin provides its platform on an "as-is" basis and makes no guarantee that the service will always be free from interruptions or technical errors. However, we are committed to resolving any technical issues as promptly as possible.

• BBWin is not liable for any financial losses resulting from technical disruptions beyond our control.
• BBWin is not liable for any losses arising from inability to access the platform due to network issues or user device problems.
• Any losses resulting from gaming activity are the member's full responsibility. Playing beyond your financial means is done at your own risk.

BBWin reserves the right to update, modify, or replace any part of these Terms and Conditions at any time at our sole discretion. Such amendments will take effect immediately upon publication on the platform.

We will endeavour to notify members of significant changes via in-platform notifications or registered email. However, it remains your responsibility to review these Terms periodically. Continued use of the platform following any amendment constitutes your acceptance of the updated terms.

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which BBWin operates. Any disputes arising in connection with these Terms shall be resolved through the dispute resolution channels designated by the relevant authority.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the BBWin support team through the available channels on our platform. We are ready to assist and address your questions transparently and professionally.